Technical Service Manager (f/m/x)

International supplier for natural and synthetic fibres processing industries.    

Key Tasks and Responsibilities:
  • Leading the technical service effort for all glassfiber-related markets within Central Europa (DACH) through the support of the critical success factors and goals of the fiber business
  • Work with relevant managers to prioritize technical service and market support projects
  • Manage and prioritize Technical Service activities including support for existing or high margin products and launch of new products
  • Resolve customer application/usage problems of a technical or service nature
  • Make technical presentations on glass fibers to distributors, customers, local society meetings and trade show meetings
  • Provide technical training to sales, product development, distributors, and customers
  • Act as the leading “applications problem solutions provider” 
  • Work with lab manager to design technical service/customer specific laboratory studies
  • Provides guidance to the Product Manager on customer needs and potential new product solutions
  • Collaboration with marketing and research to develop opportunities, applications and product concepts for currently served or new markets
  • 60 – 80% travel time to customers or internally mainly within Central Europa, with some support of US customers
  • Accountable for managing and continuously improving product support timelines and the launch of new products/solutions
  • Responsible to technically support new and focus product growth objectives
  • Provide prioritized technical support to maximize standard gross margin and maintain standard gross margin stream in accordance with the commercial objectives for the glass  fibers business
Education / Experience:
  • Technical education with high commercial understanding or vice versa 
  • Several years in respective position, preferably from the glass fibers business, thermoplastic compounding and/or polymers businesses 
  • MS-Office Package proficient, SAP helpful
Personal Characteristics:
  • Passionate and engaged 
  • Communicative, creative, motivating personality 
  • Strong in negotiations 
  • Experienced in glassfibres applications 
  • Ready to travel up to 3-4 days a week 
  • Open minded
  • Intercultural experience helpful
  • German and English C-level spoken and written 


Kategorie: Technischer Service
Branche: Vliesstoffe
Standort: Deutschland, Home Office möglich
Beginn: baldmöglichst
BGH-Consulting GmbH
Sebastian Böhme
Moosstr. 7
D-82319 Starnberg
Phone.: +49-8151-65499 14