Technical Service Manager (f/m/x)

Company:

International supplier for natural and synthetic fibres processing industries.

Key Tasks and Responsibilities:

Leading the technical service effort for all glassfiber-related markets within Central Europa (DACH) through the support of the critical success factors and goals of the fiber business
Work with relevant managers to prioritize technical service and market support projects
Manage and prioritize Technical Service activities including support for existing or high margin products and launch of new products
Resolve customer application/usage problems of a technical or service nature
Make technical presentations on glass fibers to distributors, customers, local society meetings and trade show meetings
Provide technical training to sales, product development, distributors, and customers
Act as the leading “applications problem solutions provider”
Work with lab manager to design technical service/customer specific laboratory studies
Provides guidance to the Product Manager on customer needs and potential new product solutions
Collaboration with marketing and research to develop opportunities, applications and product concepts for currently served or new markets
60 – 80% travel time to customers or internally mainly within Central Europa, with some support of US customers
Accountable for managing and continuously improving product support timelines and the launch of new products/solutions
Responsible to technically support new and focus product growth objectives
Provide prioritized technical support to maximize standard gross margin and maintain standard gross margin stream in accordance with the commercial objectives for the glass fibers business

Education / Experience:

Technical education with high commercial understanding or vice versa
Several years in respective position, preferably from the glass fibers business, thermoplastic compounding and/or polymers businesses
MS-Office Package proficient, SAP helpful

Personal Characteristics: