Technical Customer Service Manager Décor (f/m/x)

• I support my customers and processors of decorative papers in all technical questions - quality, printing and processing processes, product optimization and development projects 
• I support my sales team in achieving sales goals by providing customers with additional technical advice
• Through my input, I ensure greater customer satisfaction and sustainable customer relationships 
• I ensure constructive and goal-oriented communication and interaction between my customers and our internal specialist departments - Sales, Marketing, Research and Development, Quality Management and Production in our Paper Mills 
• I recognize and understand customers' specific requirements for our products and ensure that these are implemented in our product portfolio 
• I provide the impetus to develop the right products for current market trends and present them to my customers 
• Through technical benchmarking and open collaboration with our high-quality research and development center, I support the development of innovative and promising products 
• I process complaints, analyze the causes and work closely together to develop solutions   
• As a representative of the company, I take part in conferences, meetings, industry events and trade fairs 
• I aspire to be a technical expert in our industry and an important reference for our partner 

• Bachelor's or Master's degree in a natural science subject 
• Or alternative – Technician training in the process industry or process engineering 
• Or - Master training in the field of printing technology
• I have in-depth expertise in the printing industry related to decorative surface materials 
• Or alternative - I have many years of experience in technical marketing, paper technology, R&D or TCS management in the decorative paper industry 
• I have a good understanding of technical issues and quick comprehension 
• I work in a self-motivated and solution-oriented manner 
• I have excellent communication and networking skills and am used to working in a multicultural context 
• I really enjoy working directly with customers and I can adapt very flexibly to external circumstances 
• I have a high level of motivation and commitment to team results, top performance and performance orientation 
• I work well organized and am able to prioritize activities to achieve client and business objectives 
• I am willing to travel, even if it takes up more than 30% of my working time 
• I have good IT skills – proficiency in MS Office and CRM software (e.g. Salesforce)

• I have a stable value system that fits this task 
• I am a results-oriented team player with a genuine interest in people 
• I am “young in mind” and ready to pull up the sleeves 
• I am open-minded and inspired working in a big variety of environments 
• I have a solution-oriented mindset 
• I have the ability to inspire those around me about a task and to work together on solutions 
• I have proven to have very good intercultural communication skills at all company levels and the ability to react quickly 
• I am able to inspire trust and to create thriving long-term relationships 

• English C1/C2 level written and spoken
• German C1/C2 level written and spoken
• additional language skills would be considered a plus